❓Frequently Asked Questions

💳 How does the $19/month membership work?

Your membership gives you exclusive access to discounted cleaning rates — starting at just $49 per clean. As long as you're subscribed, you can book standard or deep cleanings at locked-in member pricing anytime.

🧼 What types of cleanings can I book?

You can book:

• Standard Cleanings – Perfect for regular upkeep

• Deep Cleanings – More detailed and thorough, ideal for first-time, seasonal, or neglected homes

• Move in/out cleanings can be requested and will be discounted, but will be priced accordingly to the individual size/condition/ and location.

Each service is priced based on the size of your home. All rates are clearly listed on our homepage.

🏠 What’s included in a standard cleaning?

A standard cleaning covers all main living areas, including:

• Dusting

• Vacuuming/mopping

• Bathroom cleaning

• Kitchen exterior cleaning and surfaces

• all surface cleaning

• mirrors/vanity cleaning

• Trash removal

• Beds made (if requested)

Need something extra like fridge or oven cleaning? You can add it during booking for a discounted rate.

🧽 What’s included in a deep cleaning?

Deep cleans include everything in a standard clean plus:

• Baseboards

• Inside cabinets and drawers (empty)

• Grime and buildup removal

• Extra detail work in kitchen (Oven scrubbing, Fridge cleanout, Stove deep scrub) and bathroom (Showers/Tubs deep scrub)

• Hard-to-reach areas

Deep cleans are recommended for first-time visits or homes that need extra attention.

📍 What areas do you currently serve?

We currently serve Every city and major town across the United States. Wherever you live, we can provide services for you. If we do not currently have clients in your area with cleaners in place to service your area, we hire cleaners specifically to provide services for you!

📅 How do I schedule a cleaning?

Once you’re a member, you will be contacted by your personal support team member via text and email immediately after becoming a member. Or as soon as you become a member you can email, text or call our support team to schedule your services.

⏳ Can I cancel my membership?

Yes — you can cancel your membership anytime.
There are no contracts, and you’ll keep access through the end of your billing cycle.

👥 Who will be cleaning my home?

TidyPass works with experienced, background-checked professionals who are trained to follow our quality standards and cleaning checklists. We only work with cleaners who care about doing the job right.

💬 What if I’m not satisfied with my cleaning?

We stand behind every clean. If something doesn’t meet your expectations, reach out to our support team within 24 hours and we’ll make it right.

💲 Do I have to pay for each cleaning on top of the $19/month?

Yes — the membership gives you access to discounted cleanings, but each cleaning is billed separately at the member rate (e.g. $49 for a 1-bedroom). You only pay when you book, after the service is completed.

❌ What happens if I don’t use the service every month?

Your membership is like a gym pass — you pay to access the discounted rates anytime. There’s no requirement to book every month, but staying active ensures you always get the best deal when you do.

🧾 Are there any hidden fees?

Nope. You’ll always see pricing upfront before you book.
No surprise charges. No upsells. No contracts.

Need help or have a question we didn’t answer?
📧 Email us at mytidypass@gmail.com